Privacy Policy

1) Information we collect

Depending on what you submit, we may collect:

• full name, work email, organisation, and phone or WhatsApp number;
• enquiry type and relevant equipment category;
• quantity, delivery location, and target delivery date;
• specification or brief details of the requirement;
• uploaded specification files; and
• any information you voluntarily include in your message.

2) How we use information

We use submitted information to review enquiries, prepare consultations, prepare quotations, respond to residential advisory requests, communicate about delivery scope, and keep appropriate enquiry records.

3) Lawful and practical basis for processing

We process information because you asked us to respond, provide a quotation, or follow up on advisory needs. We also process limited information where reasonable business record-keeping is necessary.

4) File uploads

Uploaded specifications, bills of quantities, and related attachments are used only to assess requests and prepare suitable responses.

5) Who can access information

Access is limited to authorised personnel and trusted service providers involved in delivering website form services and business communications, and only where necessary.

6) International visitors

This website may be accessed by visitors outside Botswana. Enquiries may be handled across relevant communication systems while still being protected with reasonable care.

7) Data retention

Enquiry and quotation records are kept only for as long as reasonably necessary to respond, manage follow-up, maintain business records, and address legal or operational requirements. After that, they are deleted or no longer actively used.

8) Cookies and form protection

We use essential technical functions where relevant, including security and spam-prevention tools that help protect website forms from abuse. We do not overstate non-essential tracking.

9) Your choices

You may request access to, correction of, or deletion of personal information you have submitted, subject to reasonable verification and any necessary record-keeping obligations.

10) Contact for privacy requests

For privacy-related requests, please contact us at [email protected].

11) Updates to this policy

We may update this Privacy Policy from time to time. The latest version published on this website applies.